1. Overview
At bothen, we want you to be fully satisfied with our Service. This Refund Policy explains when and how you can request a refund for paid subscriptions.
2. Free Trial
Every account starts with 10 free credits per month — no credit card required. We strongly recommend testing the Service with the Free plan before subscribing to a paid plan.
3. 7-Day Money-Back Guarantee
We offer a 7-day money-back guaranteefor new paid subscriptions. If you're not satisfied with bothen within 7 days of your first paid subscription, we'll issue a full refund.
To qualify:
- You must request the refund within 7 days of the initial payment
- This applies only to your first paid subscription (not renewals or upgrades)
- You must not have used more than 25% of your monthly credit allocation
4. Cancellations
You can cancel your subscription at any time from your dashboard at /dashboard/billing. When you cancel:
- Your subscription remains active until the end of the current billing period
- You will not be charged again
- You can continue using the Service (with your existing credits) until the period ends
- No prorated refund is issued for the unused portion of the current period
5. Exceptions
Refunds will not be granted in the following cases:
- Account terminated for violation of Terms of Service
- More than 7 days have passed since the initial payment
- You have used more than 25% of your monthly credits
- Renewal payments (not first-time subscriptions)
- Custom or enterprise plans (governed by separate agreement)
6. Service Disruptions
If you experience a verified service disruption attributable to bothen (not third-party providers) that significantly impacts your usage, we may issue:
- Service credits to your account
- A prorated refund for the affected period
- Extended billing period at no additional cost
Scale plan customers with an SLA receive automatic credits per the SLA terms.
7. How to Request a Refund
To request a refund:
- Email us at billing@bothenapi.com
- Include your account email and reason for the refund
- Reference your subscription ID (found in
/dashboard/billing)
We will respond within 2 business days and process approved refunds within 5-10 business days. Refunds are issued to the original payment method via Paddle.
8. Plan Changes
When you upgrade to a higher plan mid-cycle, we prorate the difference and charge the difference immediately. When you downgrade, the change takes effect at the start of your next billing period — no refund is issued for the unused portion of the higher plan.
9. Contact
For billing or refund questions, contact us at billing@bothenapi.com. We respond within 2 business days.